Terms of service
TERMS OF SERVICE
Last Updated: 21 August 2026
Welcome to Loaffer London. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from us.
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services or making a purchase.
Nothing in these Terms is intended to exclude or limit any rights you have under applicable UK consumer law.
1. ABOUT US
This website is operated by Loaffer London.
Throughout these Terms, the words “we”, “us” and “our” refer to Loaffer London.
Website: loafferlondon.store
Email: contact@loafferlondon.store
Telephone: +44 20 7946 0551
Address: 86-90 Paul Street, London, UK, EC2A 4NE
Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer our products to customers.
2. USE OF OUR WEBSITE
By using our website, you agree to use it only for lawful purposes.
You must not:
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Use our website for fraudulent or unlawful purposes;
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Attempt to gain unauthorised access to our website or systems;
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Introduce viruses, malicious code or other harmful technologies;
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Interfere with the security or proper operation of our website;
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Use automated systems to improperly access, scrape or disrupt our services;
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Provide false or misleading information when placing an order.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our customers, business or services.
3. PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, colours and appearance may vary slightly depending on your screen, device settings, lighting and photography.
Product measurements and sizing information are provided as guidance. Where a size guide is available, we recommend reviewing it before placing your order.
We may update product descriptions, availability, prices and other information from time to time.
Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to comply with applicable UK consumer law.
4. PRODUCT AVAILABILITY
All products are subject to availability.
Adding an item to your basket does not reserve the product.
In rare circumstances, a product may become unavailable after an order has been placed. If we cannot fulfil an item you ordered, we will contact you and provide an appropriate resolution, which may include a refund for the unavailable item.
5. PRICES
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change prices at any time before an order is placed.
The price charged will generally be the price displayed and confirmed at checkout when you submit your order, subject to these Terms and any obvious pricing errors.
6. PROMOTIONS AND DISCOUNTS
From time to time, Loaffer London may offer sales, promotional prices, discount codes, multi-buy discounts or other special offers.
Promotions may:
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Apply only to selected products;
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Be available for a limited period;
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Require a minimum purchase;
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Be subject to stock availability;
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Have specific eligibility requirements.
Where an offer provides additional savings for purchasing multiple items, the applicable discount may be automatically applied at checkout.
Unless otherwise stated, promotions cannot necessarily be combined with other offers or discount codes.
We reserve the right to correct, withdraw or cancel a promotion where there has been an obvious technical, pricing or administrative error.
Any promotional claims displayed on our website will be subject to the specific terms communicated with that promotion and applicable UK law.
7. ORDERS
When you place an order, you are offering to purchase the selected products subject to these Terms.
After placing your order, you may receive an automated confirmation email acknowledging that we have received it.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
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A product is unavailable;
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Payment cannot be authorised;
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We identify suspected fraud or misuse;
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There is an obvious pricing or product information error;
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Delivery cannot reasonably be completed to the address provided.
If we cancel an order after payment has been collected, we will refund the applicable amount.
8. ORDER INFORMATION
You are responsible for providing complete and accurate information when placing your order, including your:
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Name;
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Email address;
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Delivery address;
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Billing information;
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Contact information.
Please review your details carefully before completing checkout.
If you notice an error after ordering, contact us as soon as possible at contact@loafferlondon.store.
We cannot guarantee that information can be changed once an order has entered processing or dispatch.
9. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payment processing may be provided by third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
All payments are subject to authorisation and applicable fraud-prevention checks.
10. DELIVERY
We currently offer Free UK Delivery on eligible orders.
Our estimated delivery timeframe is 4–8 business days.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Once your order has been dispatched, tracking information may be provided by email where available.
For complete information about delivery, please refer to our Shipping Policy.
11. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please contact us immediately if you notice an error.
If an order has already been processed or dispatched, we may not be able to change the delivery address.
Where a parcel cannot be delivered because the customer provided materially incorrect or incomplete delivery information, additional delivery costs may apply where permitted by law.
12. RISK AND OWNERSHIP
Risk in the goods passes to you in accordance with applicable UK consumer law, generally when the goods come into your physical possession or the possession of a person identified by you to receive them.
Ownership of the goods will pass in accordance with applicable law and once we have received payment in full.
13. RETURNS AND 30-DAY MONEY-BACK GUARANTEE
Loaffer London provides a 30-Day Money-Back Guarantee, subject to our Return and Refund Policy.
If you wish to return an eligible product, please contact:
Our 30-day guarantee is in addition to, and does not replace, your statutory consumer rights.
Please review our Return and Refund Policy for complete return eligibility requirements and instructions.
14. UK CANCELLATION RIGHTS
If you are a consumer purchasing online in the United Kingdom, you may have a statutory right to cancel your contract under the Consumer Contracts Regulations 2013.
For most eligible goods, this cancellation period is 14 days after the day you receive the goods.
Where you validly exercise this right, you will generally have a further 14 days to return the goods after informing us of your cancellation.
Certain exceptions may apply under UK law.
Our 30-Day Money-Back Guarantee provides additional protection and does not restrict your statutory cancellation rights.
15. FAULTY OR MISDESCRIBED GOODS
Products supplied by Loaffer London must comply with applicable UK consumer protection law.
If a product is faulty, damaged, not as described or otherwise does not conform to your legal rights, please contact us at:
Depending on the circumstances and applicable law, you may be entitled to remedies such as a repair, replacement, price reduction or refund.
Nothing in these Terms limits these statutory rights.
16. REFUNDS
Approved refunds will normally be returned to the original payment method.
Processing times after a refund has been issued may vary depending on your bank, card issuer or payment provider.
For complete information, please review our Return and Refund Policy.
17. INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through the Loaffer London website, including our branding, website design, graphics, text, photographs and other original materials, is owned by or licensed to Loaffer London and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, commercially exploit or otherwise misuse protected website content without appropriate permission.
18. THIRD-PARTY SERVICES AND LINKS
Our website may contain integrations, tools, payment services or links operated by third parties.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for independent third-party websites or services except to the extent required by applicable law.
19. REVIEWS AND USER CONTENT
Where our website allows customers to submit reviews, photographs, comments or other content, you agree that any content you submit must be lawful, accurate to your genuine experience and must not infringe the rights of another person.
We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive, misleading, spam or unrelated to the product or service being reviewed.
20. PROHIBITED ACTIVITIES
You must not use our website to:
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Commit or facilitate fraud;
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Violate applicable laws or regulations;
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Infringe intellectual property rights;
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Transmit malicious software;
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Collect personal information about others unlawfully;
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Attempt to circumvent website security;
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Interfere with other customers' use of the website;
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Place fraudulent or abusive orders.
21. WEBSITE AVAILABILITY
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
We may temporarily suspend or restrict access for maintenance, security, technical updates or circumstances outside our reasonable control.
22. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable UK consumer protection law.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
If you are purchasing as a consumer, these Terms do not exclude or restrict legal protections available to you.
23. PERSONAL INFORMATION
Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.
Please review our Privacy Policy for information about how we collect, use and protect personal information.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our services, business practices or applicable laws.
The version applicable to your purchase will generally be the version in effect when you place your order.
The latest version will be published on our website with an updated revision date.
25. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
26. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
27. GOVERNING LAW
These Terms and contracts between you and Loaffer London are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a consumer, nothing in these Terms prevents you from relying on any mandatory rights regarding applicable law or jurisdiction.
28. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
Loaffer London
Email: contact@loafferlondon.store
Telephone: +44 20 7946 0551
Address: 86-90 Paul Street, London, UK, EC2A 4NE
Website: loafferlondon.store