RETURN AND REFUND POLICY

Last Updated: 21 August 2026

At Loaffer London, we want you to feel confident when shopping with us. We offer a 30-Day Money-Back Guarantee, subject to the conditions below.

This policy applies to purchases made through Loaffer London and does not affect any statutory rights you may have under UK consumer law.

1. 30-DAY MONEY-BACK GUARANTEE

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

• In its original condition;

• Unworn and unused, except as reasonably necessary to inspect or try on the product;

• Free from damage, stains, marks or signs of wear;

• Returned with its original packaging where reasonably possible.

For footwear, we recommend trying your loafers on indoors and on a clean surface until you are satisfied with the fit.

2. HOW TO REQUEST A RETURN

To start a return, please contact us at:

contact@loafferlondon.store

Please include:

• Your full name;

• Order number;

• The item(s) you wish to return;

• The reason for your return.

Our customer service team will provide you with the applicable return instructions.

Please contact us before sending your return. Items sent without following the provided return instructions may experience delays in processing.

3. UK CANCELLATION RIGHTS

If you are a UK consumer purchasing online, you may have a statutory right to cancel your order under the Consumer Contracts Regulations 2013.

For most eligible goods, the cancellation period ends 14 days after the day you receive the goods.

If you exercise your statutory right to cancel, you generally have a further 14 days to return the goods after informing us of your decision to cancel.

Your statutory rights operate separately from our commercial 30-Day Money-Back Guarantee.

4. RETURN SHIPPING

Unless the product is faulty, damaged, incorrect, or we are otherwise legally responsible for the return costs, customers may be responsible for the cost of returning unwanted products.

Please contact us before returning an item so we can provide the correct return instructions and return destination.

We recommend using a tracked shipping service and retaining proof of postage until your return has been completed.

5. DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, faulty, defective or you receive the wrong item, contact us as soon as possible at:

contact@loafferlondon.store

Please provide your order number and, where appropriate, photographs showing the issue.

We will review the matter and provide an appropriate solution in accordance with your rights under UK consumer law. Depending on the circumstances, this may include a replacement, repair or refund.

Where goods are faulty, damaged or incorrect and we are responsible for the return, we will handle reasonable return costs in accordance with applicable law.

6. WRONG SIZE OR CHANGE OF MIND

If you ordered the wrong size or simply changed your mind, you may request a return within our 30-day return period, provided the item meets the eligibility requirements of this policy.

We strongly recommend checking the size guide available on our product pages before placing your order.

When trying on footwear, please do so indoors on a clean surface to avoid marking the soles.

7. EXCHANGES

If you would like a different size, colour or product, please contact us at contact@loafferlondon.store.

Our team will advise you of the available options based on the product and stock availability.

8. NON-RETURNABLE ITEMS

Certain products may not be eligible for return where an exemption applies under applicable law.

We may also be unable to accept products returned under our voluntary 30-day guarantee where they have been materially used, worn, damaged after delivery or are otherwise no longer in a condition suitable for return.

This section does not limit your legal rights in relation to faulty, defective, damaged or misdescribed goods.

9. REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow time for your bank, card issuer or payment provider to process and display the refund after it has been issued.

Where required by UK consumer law following a valid statutory cancellation, any applicable standard outbound delivery charges will also be refunded.

Because Loaffer London currently offers Free UK Delivery, there is normally no standard outbound delivery charge to refund.

10. PARTIAL REFUNDS

In circumstances permitted by law, we may make an appropriate deduction from a refund if the value of the goods has been reduced because they were handled beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

For footwear, this is another reason we recommend trying your loafers on indoors and on a clean surface.

11. SALE AND DISCOUNTED ITEMS

Items purchased during a promotion, sale or with a discount may still be eligible for return under this policy unless an applicable legal exception applies.

Any refund will normally be based on the amount actually paid for the returned item after applicable discounts.

For multi-buy promotions, bundle discounts or order-level discounts, the refund may be adjusted to reflect the promotional terms and the items retained, where permitted by law.

Your statutory rights are not affected.

12. ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will try to accommodate your request, but we cannot guarantee that an order can be stopped once processing or fulfilment has begun.

If the order has already been dispatched, you may need to wait until it arrives and then follow the applicable return procedure.

13. REFUNDS FOR ORDERS NOT RECEIVED

If your tracking information indicates a delivery issue or your order has not arrived within the expected timeframe, please contact us.

We will review the tracking information and work with the relevant delivery provider where necessary before determining the appropriate resolution.

14. OUR 30-DAY GUARANTEE AND YOUR LEGAL RIGHTS

Our 30-Day Money-Back Guarantee is an additional commercial benefit provided by Loaffer London.

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace your statutory rights under applicable UK consumer protection law, including rights relating to goods that are faulty, not as described or not of satisfactory quality.

15. CONTACT US

For return, exchange or refund enquiries, please contact:

Loaffer London
Email: contact@loafferlondon.store
Telephone: +44 20 7946 0551
Address: 86-90 Paul Street, London, UK, EC2A 4NE
Website: loafferlondon.store