Shipping policy

SHIPPING POLICY

Last Updated: 21 August 2026

At Loaffer London, we aim to make your shopping experience simple and reliable from the moment you place your order until it arrives at your door.

This Shipping Policy explains our processing times, delivery estimates, tracking and other important information regarding your order.

1. FREE UK DELIVERY

We offer Free Delivery throughout the United Kingdom on all orders placed through our website.

There is no minimum order value required to qualify for our standard free delivery unless otherwise stated during a specific promotion.

2. ORDER PROCESSING

Orders are typically processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Orders are generally processed Monday to Friday, excluding UK public holidays.

During particularly busy periods, promotions or holidays, processing may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation where available.

3. DELIVERY TIME

Our estimated delivery timeframe within the United Kingdom is:

4–8 business days

This is the estimated delivery period after your order has been processed and dispatched.

Business days are Monday to Friday and exclude weekends and UK public holidays.

Delivery estimates are provided in good faith and are not guaranteed delivery dates. Occasionally, circumstances outside our reasonable control may cause delays.

4. ORDER TRACKING

Once your order has been dispatched, we will send tracking information to the email address provided during checkout where tracking is available.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Tracking updates are provided by the relevant delivery carrier and may occasionally take time to refresh.

5. DELIVERY ADDRESS

Please ensure that your delivery information is complete and accurate before submitting your order.

Customers are responsible for providing the correct:

  • Full name;

  • Street address;

  • House or flat number;

  • City;

  • Postcode;

  • Contact information.

If you notice an error in your delivery address after placing an order, please contact us immediately at:

contact@loafferlondon.store

We will make reasonable efforts to update your information before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has already been dispatched.

6. DELIVERY DELAYS

Although most orders arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • UK public holidays;

  • High seasonal demand;

  • Transport disruptions;

  • Incorrect or incomplete delivery information;

  • Other unexpected logistics disruptions.

If your order has not arrived within the expected timeframe, please contact us and we will help investigate the delivery.

7. MULTIPLE ITEMS

If your order contains multiple products, items may occasionally be dispatched separately.

This means you may receive more than one parcel for the same order.

If this happens, you will not be charged additional standard delivery fees.

8. FAILED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful, the carrier may:

  • Attempt delivery again;

  • Leave the parcel in an appropriate safe location;

  • Deliver it to a collection point;

  • Provide instructions for arranging redelivery or collection.

Please follow the tracking information and instructions provided by the carrier.

9. INCORRECT OR INCOMPLETE ADDRESS

If a parcel cannot be delivered because the delivery information supplied at checkout was incorrect or incomplete, please contact us as soon as possible.

Where the parcel is returned because of incorrect customer-provided delivery information, we will work with you to determine the available options.

Additional shipping charges may apply for redelivery where permitted by applicable law.

10. LOST PACKAGES

If you believe your order has been lost in transit, please contact us at:

contact@loafferlondon.store

We will review the tracking information and, where appropriate, investigate the shipment with the relevant delivery provider.

If the parcel is confirmed as lost, we will provide an appropriate resolution in accordance with applicable UK consumer law.

11. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible.

When contacting us, please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the parcel and/or product where appropriate.

This information will help us investigate the issue and provide an appropriate resolution.

12. ORDERS MARKED AS DELIVERED

If your tracking information shows that your order has been delivered but you cannot locate it, we recommend first:

  • Checking around your property and any designated safe places;

  • Asking other members of your household;

  • Checking with neighbours where appropriate;

  • Reviewing any delivery photograph or carrier instructions.

If you still cannot locate the parcel, please contact us so we can review the delivery information and assist you.

13. CHANGING OR CANCELLING AN ORDER

If you need to change or cancel your order, please contact us as soon as possible at:

contact@loafferlondon.store

We will try to accommodate your request before dispatch.

However, once an order has entered fulfilment or has been dispatched, we may not be able to change or cancel the shipment.

This does not affect any cancellation or return rights you may have under applicable UK consumer law or our Return and Refund Policy.

14. UK DELIVERY

Our standard shipping information in this policy applies to deliveries within the United Kingdom.

If delivery to a particular UK territory, remote location or postcode is unavailable or subject to different conditions, this will be communicated where applicable.

15. CUSTOMS AND IMPORT CHARGES

For orders delivered within the United Kingdom through the shipping options offered on our website, customers should not be presented with unexpected additional delivery charges that were not disclosed during the purchasing process.

If any issue involving duties, taxes or carrier charges arises in connection with your order, please contact us before making any additional payment so that we can investigate.

16. OUR RESPONSIBILITY FOR DELIVERY

Your order remains subject to your rights under applicable UK consumer law.

Nothing in this Shipping Policy is intended to exclude or restrict any statutory rights you may have concerning delivery, damaged goods, lost orders or goods that do not arrive within an agreed or legally applicable timeframe.

17. RETURNS

If you receive your order and would like to return an eligible item, please refer to our Return and Refund Policy.

Loaffer London offers a 30-Day Money-Back Guarantee, subject to the conditions set out in that policy.

18. CONTACT US

If you have any questions about shipping, tracking or the delivery of your order, please contact us:

Loaffer London
Email: contact@loafferlondon.store
Telephone: +44 20 7946 0551
Address: 86-90 Paul Street, London, UK, EC2A 4NE
Website: loafferlondon.store